Consumer Duty – one year on

About this webinar

There’s been a lot of change in the financial regulatory world over the past couple of years, and one of the biggest shifts has been the introduction of the Consumer Duty. It’s a major development that’s touched businesses across all industries and professions.

At its heart, the Consumer Duty brings in a new principle: firms need to act to deliver good outcomes for retail customers. The FCA recognises that many people face barriers when it comes to reaching their financial goals — and they want firms to step up. That means raising the standard of care, offering better protection, and doing more to help customers make confident, well-informed decisions.

In this webinar, we’ll give you a helpful refresher on what the Consumer Duty is all about and how far it reaches. We’ll also share examples of what’s working well so far, where there’s still room for improvement, and how you can make sure your business is in the best possible position for the changes ahead. Most notably we will be covering the very recent FCA review on how firms treat customers in vulnerable circumstances and how to offer the best consumer support.